As the world adjusts to new travel norms and expectations, we’re enhancing the experience for you – our hotel guests – by redefining cleanliness and supporting wellbeing throughout your stay.

We are expanding our commitment to cleanliness by using the CDC Recommended Cleaning Procedures including:

Reception:

• Sneeze Guards/Contact Barriers in place at Front Desk
• Reduced contact at check-in
• Hand sanitizer stations
• Sanitized key-cards
• Paperless check-out

Public Spaces and Facilities:

• Additional deep cleaning of high touch surfaces
• Social Distance Markings/Signage
• Social Distancing Guideline Enforced
• Constant disinfecting for high touch areas
• Best practices for pools, fitness centers and lounges

Guest Rooms:

• Visible verification of santized items (e.g. glassware, remove control)
• Reduction of in-room furnishings/high-touch items
• New laundry protocols
• Use of electrostatic technology

Food & Beverage: New standards and service approach to include

• Hand sanitizer stations throughout the building
• Outdoor Dining
• Inside Dining is followed according to the state mandates
• Single Use Menus
• Room Service Available
• Takeout Available
• Mask for most Employees required

Staff: 

• Health Related Staff Training
• Health Screening Required for ALL staff entering the building for work each day

Supporting the Wellbeing of Guests and Colleagues

Enabling the personal wellbeing of guests and colleagues is key. IHG is working closely with a team of medical experts at the world-renowned Cleveland Clinic to develop guidance and resources for hotel teams on returning to work and keeping guests safe in this new environment, which may include:

• Cleanliness information in hotels and on IHG’s booking channels
• Social distancing operating procedures and signage
• Guidance on the use of protective equipment as necessary by hotel colleagues
• Updated colleague training and certification
• Availability of individual guest amenity cleaning kits
• Hand sanitizer and disinfecting wipes available in guest rooms and at high-touch points throughout hotels

Our strengthened cleaning procedures are designed to give you greater confidence and hotel
teams the protection needed.